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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Robert Simoneaux

July 9, 2024

5  out of  5 rating by Robert Simoneaux
"Ms. Maddox is very punctual with her timing, and gets your needs done at an outstanding pace with better than competitive rates. Charlie’s branch makes you feel right at home."
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Kellen Stocks

July 9, 2024

5  out of  5 rating by Kellen Stocks
"Working with Crystal was a pleasure. We spoke back and forth for a few days and she was awesome. Very patient and understanding, she took her time to email me every possible outcome as I was purchasing home and auto policies. The process was smooth and I look forward to working with her and this office."
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xiomara white

July 2, 2024

5  out of  5 rating by xiomara white
"Crystal Maddox from Charlie Pelt- State Farm services expeditiously with much patience and professionalism."
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Sidney Madden III

June 29, 2024

5  out of  5 rating by Sidney Madden III
"Working with Crystal was amazing. She happened to call me two days before my insurance payment was due and with the great service and pricing talked me into switching companies. Thank you."
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Under a Rock

June 21, 2024

5  out of  5 rating by Under a Rock
"Had a great seamless experience swapping my insurance today, thanks to Crystal."
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Jc Colmes

April 25, 2024

5  out of  5 rating by Jc Colmes
"Crystal Maddox was amazing!! She helped me and my family with auto and life insurance. I’ve already referenced her to a few people I know. Very easy to talk to And she gave us the best quotes we could find. Thank you so much Crystal!! I highly recommend!!"
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April 24, 2024

4  out of  5 rating by A J
"Good people, but lately i seem to be having a lot of trouble getting help with a small issue i have pending over a year. Naturally, they keep collecting hefty premiums. $3,700 / a year is no joke. Seems there is no liadon to hrlp you with a claim when you need it most. Will gladly change this review once I feel State Farm cares about something besides my money."
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Ro Dubs

March 26, 2024

5  out of  5 rating by Ro Dubs
"Brian Carver is awesome!!! Very punctual in returning my phone calls, worked w/ me to get the price range I was looking for. I recommend Charlie Pelt, State Farm."
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Bobbi Collins

March 14, 2024

5  out of  5 rating by Bobbi Collins
"C. Maddox has been a lifesaver this week! I needed help with my late father's auto policy. She was very kind and helpful. Crystal was also very professional and knowledgeable. I was able to talk with her each time that I had additional questions. I did not have to leave a message and wait for a return call. I recommend this agency to anyone looking for insurance or needing to make changes. Crystal made the whole complicated process easy to understand and help me navigate each step."
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Wendy Ebetino

March 9, 2024

5  out of  5 rating by Wendy Ebetino
"I was interested in a life insurance policy to cover funeral services and Lane gave me several options. He walked me through the entire process and explained in detail the coverage which made the process awesome! I highly recommend Lane for all your insurance needs. Wendy E."
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Nancy Ward

February 29, 2024

5  out of  5 rating by Nancy Ward
"I would highly recommend Lane to my family and friends for their insurance needs. He has been fantastic in helping me find the best policy for me with car and homeowner’s. He was able to give me the coverage I wanted and also save me some financially on the car insurance. I am on a fixed income as a senior and this is very important to me. I appreciated Lane’s knowledge and suggestions regarding what might be helpful with other insurance needs in the future but without any pressure. He has been very patient and was always willing to answer the questions I had. I feel good about my decision to change to State Farm, and I am very grateful for all Lane’s help in finding the best policies for me."
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Cartavia Conley

February 27, 2024

5  out of  5 rating by Cartavia Conley
"I am leaving Lane a five star review. He was extremely helpful and thorough. He quickly transferred my auto policy and got me the best quote. Thank you again!"
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Sandra Paulk

February 27, 2024

5  out of  5 rating by Sandra Paulk
"Crystal was such a big help. My husband and I are retired so our money is tight but Crustal really helped and researched many ways to help cut the cost down on automobile insurance. Thank you for all your help Crystal"
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gayle shearouse

February 23, 2024

5  out of  5 rating by gayle shearouse
"Lane Waller was such a help to me getting my car and homeowners insurance rates down! I had been with Geico for 41 years and he was able to beat my rates and was such a pleasure to work with! I’ll be recommending him to all my friends. He even was able to handle all the paperwork while I was on vacation so I could just come home and feel at ease! Wonderful experience!"
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Wendell Stodghill

February 22, 2024

5  out of  5 rating by Wendell Stodghill
"The agent that help me was a delight to speak with. She was very helpful with bringing me back to the company. Thank you Zarina Harland for your help."
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Brandie James

February 17, 2024

5  out of  5 rating by Brandie James
"Let me tell you that I have NEVER! And I mean NEVER met the sweetest, helpful, understanding, and reliable agent with this location. CRYSTAL!! I had been looking for a policy. We took care of two policies! She always called me back, answered my emails, and gave customer service the whole time. I always feel like agents get annoyed after a while because they just want you to get something, not her! I’m so thankful, I’m thinking about home options through them as well. We need more CRYSTALS!"
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Timothy Collins

February 15, 2024

5  out of  5 rating by Timothy Collins
"Crystal Maddox was very helpful and made it easy setting up and getting my boat insurance started . Thank You for all your help."
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Stacy Holder

January 26, 2024

5  out of  5 rating by Stacy Holder
"My girl hooked me up , y’all go see her she amazing zarina !!!"
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Bailey Burch

January 24, 2024

5  out of  5 rating by Bailey Burch
"You want great service and get covered. I am 18 years old and needed my own policy, but being a teen driver, I was worried it was going to be out of my price range. Karli Kelly was great she helped me save money and drive safer and didn't make me go hungry all month because my insurance was to high. Thank you so much for all your help and being great. Karli Kelly is the one to call for sure. She is only at this office Charlie Pelt State farm so you gotta go there, and ask for her."
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Jennifer vance

January 24, 2024

5  out of  5 rating by Jennifer vance
"I was searching for new car insurance and I got a quote from state farm that was lower than most and good coverage. I heard a lot about Charlie Pelts office so I wanted to use them. but Online it only gave me the option to start my policy on the 1/24, and I needed it sooner, so I could leave my old company. The next day I received a call form this super sweet lady you listen to my needs and understood what I was needing. Karli Kelly was awesome she not only listened to me for what I needed she also told me about some extra ways to save. and I got a cheaper quote. Flo ain't got nothing on Karli. she bundled, saved and got me covered better than any reptile or Flo. I was super happy. Thank you very much. My son also got his policy from her, the same day."
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moises gutierrez

January 23, 2024

5  out of  5 rating by moises gutierrez
"I am writing to convey my profound satisfaction with the unparalleled service delivered by Ms. Karli Kelly. Her consummate professionalism and expeditious responsiveness in addressing all my inquiries have left an indelible impression. Ms. Kelly's unwavering commitment to ensuring the procurement of the optimal quote available in the market underscores the elevated standards of excellence upheld by your esteemed organization. I am genuinely elated with the caliber of service she has provided. Allow me to take this opportunity to express my deepest appreciation for the remarkable efforts of Ms. Karli Kelly. Her presence undoubtedly enhances the overall customer service experience. Thank you!"
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Benjamin Watts

January 16, 2024

5  out of  5 rating by Benjamin Watts
"Zarina Harland was the best help I have ever had at setting up my auto and home insurance from State Farm. She is very knowledgeable and walked me through the process step by step. She is not pushing at all and help me find several savings. I'm so glad I found her."
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Lucy Bailey

January 12, 2024

5  out of  5 rating by Lucy Bailey
"Great experience and rates"
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Katrina Jason

January 3, 2024

5  out of  5 rating by Katrina Jason
"I was very happy with the customer service here ms. Pelt was very helpful and pleasant to work with thank you so much for your help!!"
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Ricky Fuentes

January 2, 2024

5  out of  5 rating by Ricky Fuentes
"Just started a new policy with Charlie and his team and they did great job with helping me find the right policy for me. Special shout out to Zarina for guiding me through this process and getting me squared away right before closing time! Zarina explained everything clearly to me and made my experience dealing with insurance companies a more positive one. Thanks again Zarina!!!"