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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Lisa Budd

Lisa Budd

October 30, 2024

5  out of  5
rating by Lisa Budd
"I have been with Charlie Pelt - State Farm for around 20 years. I can't say enough about how wonderful they are and completely customer focused. Any time that I have had an issue, needed information, or help regarding a claim, they have communicated with me quickly and resolved the concern immediately. I refer anyone looking for an agent to call Charlie Pelt!!"
We responded:
"Thank you, Lisa, for your 5-star review! We strive to provide our customers with excellent customer service and to help make sure they have the right coverage to fit their needs!!! "
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genii r

October 8, 2024

5  out of  5
rating by genii r
"A lot of companies reached out to me. But Donovan from State Farm was the best because of his patience, his tone and consideration. I'm happy with my quote."
We responded:
"Thank you for your 5-star review! Charlie Pelt State Farm strives to help you, and your loved ones make sure you have the right coverage to fit your needs! "
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Loomas Ivey

October 7, 2024

5  out of  5
rating by Loomas Ivey
"Amber done a great job"
We responded:
"Thank you for your 5-star review! The team at Charlie Pelt State Farm strives to provide excellent customer service! We want to help make sure you have the right coverage to fit your insurance needs! "
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jeannie arther

September 24, 2024

5  out of  5
rating by jeannie arther
"My agent for 12ish years. Always helpful. Always at my service. Crystal has been most helpful with my recent inquiries. Thank you for saving me money!💰"
We responded:
"Thank you, Jeannie, for your 5***** review! Charlie Pelt State Farm is here to help make sure you have the right coverage that fits your needs! We are happy to hear we helped you save some money in the process! "
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Eddy Oliver

September 24, 2024

5  out of  5
rating by Eddy Oliver
"Great customer service ."
We responded:
"Thank you, Eddy, for your 5-star review! The team at Charlie Pelt State Farm strives to provide excellent customer service and to help you find the right coverage to fit your needs! "
Profile photo of Candace Taylor

Candace Taylor

September 19, 2024

5  out of  5
rating by Candace Taylor
"Amber has always been such a big help. I would highly recommend her for all of your insurance needs."
We responded:
"Thank you, Candace, for your 5-star review! Charlie Pelt State Farm is here to help you with all your insurance needs! "
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Amanda Nix

September 12, 2024

5  out of  5
rating by Amanda Nix
"Great customer service!"
We responded:
"Thank you for your 5-star review! Charlie Pelt State Farm strives to provide excellent customer service and to make the insurance process as simple as possible! "
Profile photo of Curt St. Germaine

Curt St. Germaine

September 11, 2024

5  out of  5
rating by Curt St. Germaine
"I was very surprised by a call I got from Donavan at state farm he just wanted to check on us and see if we needed anything. This was something that in all my adult life someone had done. He didn't try to sell us anything but you can bet if I need any further service I will definitely call Donavan and will recommend him to friends and family"
We responded:
"Thank you for your 5-star review! We strive to provide excellent customer service and to make sure you know we care! "
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Katherine Rhodes

September 10, 2024

5  out of  5
rating by Katherine Rhodes
"I have been with Charlie Pelt (Luke Weaver) since 1984....thru all the ups and downs of life they have consistently been there providing excellent service and answers !"
We responded:
"Thank you, Katherine, for your 5-star review! Charlie Pelt State Farm strives to provide excellent customer service to make sure you know we are here to help you and your loved ones! "
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Eileen Fink

September 9, 2024

5  out of  5
rating by Eileen Fink
"Thank you so much for your patience and support."
We responded:
"Thank you for your 5-star review! Charlie Pelt State Farm is here to help make sure you have the right coverage you need and to strive to provide you with excellent customer service! "
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Erica Hall

September 6, 2024

5  out of  5
rating by Erica Hall
"Statefarm always helping out the best way they can. Donavan Pope with Charlie Pelt office was very helpful to my husband."
We responded:
"Thank you, Erica, for your 5-star review! We aim to provide the best customer service possible and to make sure you have the right coverage to fit your needs! "
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Sara Baxter

September 3, 2024

5  out of  5
rating by Sara Baxter
"I normally do not leave reviews, but I had the best interaction with Donovan. He was very polite, professional, and informative. He was able to have coverage on my suv within less then hour if that. Very impressed by his professionalism. Thank you Donovan if you see this!!"
We responded:
"Thank you, Sara, for your 5-star review! Charlie Pelt State Farm strives to provide you and your loved ones with excellent customer service and to help make sure you have the right coverage to fit your needs! "
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Cayla Wajda

August 29, 2024

5  out of  5
rating by Cayla Wajda
"I highly recommend Amber due to her consistent friendliness and professionalism. She has been my best insurance agent yet, and I intend to remain her client for years. Thank you, Amber, for your outstanding service and assistance!"
We responded:
"Thank you, Cayla, for your 5***** review!! We appreciate your recommendation! We strive to provide excellent customer service! "
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Jennifer Kersey

August 28, 2024

5  out of  5
rating by Jennifer Kersey
"I have had nothing but great experiences with this agency. Everyone there is so helpful and kind. I've worked with Brian for quite some time, but recently needed a quick solution and both Jennifer and Donovan were simply phenomenal. With insurance rates through the roof, it's nice to have someone who can understand and try their best to make it affordable in this economy. Thank you, guys! Keep up the great work!"
We responded:
"Thank you, Jennifer, for your 5***** review! Charlie Pelt State Farm is here to help make sure you have the right coverage to fit your needs. "
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Kayanna Long

August 28, 2024

5  out of  5
rating by Kayanna Long
"Thank you for assisting! Great customer service."
We responded:
"Thank you for your 5-star review! We strive to provide excellent customer service and to provide you and your loved ones with the right coverage you need!"
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Dinah Adcock

August 28, 2024

5  out of  5
rating by Dinah Adcock
"Crystal was amazing. She answered my questions satisfactorily, was fast and efficient, and provided excellent service in a kind manner."
We responded:
"Thank you, Dinah, for your 5-star review! Charlie Pelt State Farm is here to help make sure you have the right insurance coverage to fit your needs, and we strive to provide excellent customer service! "
Profile photo of David Popwell

David Popwell

August 28, 2024

5  out of  5
rating by David Popwell
"Crystal Maddox took her time to go over as many options as possible while providing multiple estimates to ensure I was happy. Very professional and took the time to explain differences in policies from existing coverage. I’m getting a lot more coverage and saving some money each month! Thank you!"
We responded:
"Thank you, David, for your 5-star review! We strive to provide the best customer service as possible, while making sure we help you find the right insurance coverage to fit your needs! "
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Shawn Williams

August 27, 2024

5  out of  5
rating by Shawn Williams
"Donavan, did such an amazing job assisting me with all my questions and concerns regarding my automobile coverage.. -Jasmine"
We responded:
"Thank you, Jasmine, for your 5-star review! Charlie Pelt State Farm is here to help make sure you have the right coverage to fit your needs! "
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Amy Sosebee

August 27, 2024

5  out of  5
rating by Amy Sosebee
"Very friendly and knowledgeable. Looking forward to working with Donavan for Insurance options that I didn't even realize is available. Thank you!!"
We responded:
"Thank you, Amy, for your 5-star review! Charlie Pelt State Farm is here to help you save on your auto, home, life, and health insurance. "
Profile photo of Nicole Hathcock

Nicole Hathcock

August 27, 2024

5  out of  5
rating by Nicole Hathcock
"I've been with state farm for several years, I have their car insurance, life insurance, home owners insurance I've even used them for investments. I've NEVER been disappointed. Donovan from Charlie's state farm has been extremely helpful, making sure my family and myself are fully covered in all aspects!! Thank you state farm!!"
We responded:
"Thank you Nicole for your 5***** review! Charlie Pelt State Farm strives to provide excellent customer service! We are happy to help make sure you have the right coverage to fit your insurance needs! "
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Tiffany Thomas

August 26, 2024

5  out of  5
rating by Tiffany Thomas
"Our customer service agent today was awesome. He was patient with us, and answered all our questions. He made sure we had a clear understanding of his answers as well. Brandon at State Farm is knowledgeable and he will go above and beyond to help his clients. Thank you so much for everything Brandon."
We responded:
"Thank you, Tiffany, for your 5-star review! We strive to provide excellent customer service and to help you find the right insurance coverage to fit your needs! "
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Samalia Stewart

August 23, 2024

5  out of  5
rating by Samalia Stewart
"This staff is amazing😍 Donovan was so patient, helpful, friendly and genuinely cares about the customer getting the best coverage, keep up the good work!💯❤️❤️"
We responded:
"Thank you for your 5***** review!!!! We strive to provide exceptional customer service, and to help you find the right insurance coverage to fit your needs!"
Profile photo of Joseph Bailey

Joseph Bailey

August 23, 2024

5  out of  5
rating by Joseph Bailey
"Donovan was exceptional, he was able to be me out of a terrible policy with another company that had been gouging me for over a year. With his knowledge and expertise I was able to save hundreds, literally. Thank you!!"
We responded:
"Thank you, Joseph, for your 5***** review! We are happy to hear that you found the right insurance coverage to fit your needs! "
Profile photo of Holly Barnes

Holly Barnes

August 23, 2024

5  out of  5
rating by Holly Barnes
"Donovan has been a great help!"
We responded:
"Thank you, Holly, for your 5-star review! Charlie Pelt State Farm is here to help you with all your insurance needs! "
Profile photo of Dale Nieman

Dale Nieman

August 22, 2024

5  out of  5
rating by Dale Nieman
"Amber is always so nice and helpful with any questions that I have. And she has been so knowledgeable about the discounts available for my grandson. Since I have three sons I knew that boys are expensive on car insurance but it's been 36 years since our oldest was 16 and everything is higher !!! I so appreciate that Amber takes the time to explain the various discounts. Thank you Amber for being so caring and helpful."
We responded:
"Thank you, Dale, for your 5***** review! The team at Charlie Pelt State Farm want to make sure you have the right insurance coverage to fit your needs!"